Salary
$57,607.10 - $91,428.67 Annually
Location
Downtown Minneapolis
Job Type
Full-time
Closing Date
12/13/2024 11:59 PM Central
Description
The Digital Experience department is seeking a Feedback Systems Analyst to join their team. This position will play an important part in helping us understand, tell the story of, and improve the experiences of our community through people-driven, data-informed insights. This position will also play a key role in building and maintaining the infrastructure for an organization-wide closed-loop feedback system. An ideal candidate will have a strong background in digital analytics, reporting, and customer listening. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.
Location and hours:
This position is hybrid and will be performed both on-site at the Hennepin County Government Center, 300 South 6th Street Minneapolis, MN 55487 and remote as job duties allow. Work hours are Monday through Friday, 8 a.m. – 4:30 p.m. with flexibility. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time, benefit-earning position. This position is internally classified as a Planning Analyst, Senior. Click here to view the job classification specification.
In this position, you will:
· Analyze and interpret data from various digital platforms and customer feedback listening posts to provide connected and meaningful trends and insights.
· Develop and deliver regular and ad-hoc reports and/or dashboards on experience metrics and trends.
· Build, manage, and refine system for capturing and analyzing community feedback across multiple listening posts.
· Create compelling data visualizations and dashboards to communicate insights to stakeholders at all levels of the organization.
· Incorporate feedback data into a baseline portfolio of customer journey maps that lead to taking meaningful actions. Identify and highlight opportunities for improving the community experience based on data analysis.
· Work closely with colleagues across the Digital Experience department.
· Provide necessary training and support to internal customers on using data collection tools, reporting processes, and listening and feedback systems.
Need to have:
· One of the following:
o Bachelor's degree or higher in business administration, public administration, research methods, statistics, behavioral/social science, public health, computer science/MIS, management science, or urban/city planning and two years or more of related experiences.
o Related education and/or experience to total six years or more.
Nice to have:
· Experience:
o Working with Qualtrics and/or other survey/workflow tools.
o Working with digital analytics tools such as Sitecore Experience Analytics, Google Analytics, Qualtrics Digital Experience Analytics, Azure Analytics, Power Platforms (BI), and/or other digital analytics tools.
· Knowledge of:
o Data visualization including unstructured data.
o Diagnostic, descriptive and predictive, and prescriptive analytics.
o Engagement, research, and analysis approaches.
o Digital experience, customer and user experience, and experience management.
o Journey mapping and service design.
· Ability to:
o Communicate complex information simply and effectively with diverse partners.
o Work across teams across the organization.
o Work independently and successfully manage multiple priorities.
o Communicate effectively both verbally and in writing.
o Work with both front line service and strategic leaders.
If you have any questions, please contact:
Toufue Vue